Select a company you are familiar with, such as your

 

Select a company you are familiar with, such as your own employer or a public company that you know you can find customer service data on.

Identify the type(s) of service system used in the company or a certain part of the company. 

Write a 350- to 525-word summary that outlines and highlights the system strengths and weaknesses. Include an analysis of industry comparisons, if available.

Choose a service system from this assignment that you will implement in the Supply Chain Template assignment in Week 6.

Cite references to support your assignment.

Format your citations according to APA guidelines.

Submit your assignment. 

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